Heth dinner plate

The shipping date of your order will depend on the availability of the pieces you’ve ordered. Availability and shipping time information is displayed above the “Add to Cart” button on each product page.

The pieces can be:

Made to order in my studio and shipped within 4 to 5 weeks from the date of your purchase. This allows me to manage and organize my production, firings, and shipments in the most efficient way. I only produce what I sell, helping me to minimize costs and manufacture more sustainably.

In stock and ready to ship within 3 business days. These could be sample pieces, items with minor defects, or certain pieces from the Tribe collection.

Pre-ordered: These are usually collaborations with other ceramicists as part of the Tribe collection. Pre-orders are open until the date indicated under the product title. The pieces ordered during the pre-order period are then made by the ceramicist and delivered to my studio. The estimated shipping date is shown just above the "Add to Cart" button and varies depending on the production time of each ceramicist.

Orders are typically shipped in one package once all the ceramics are ready. If you would like separate shipments based on the availability dates of your pieces, you will need to order them separately.

Shipping times after your order has been dispatched may vary depending on the carrier. Here are the typical delivery times:

• France: 2 to 3 business days
• Europe: 3 to 5 business days
• International: 7 to 9 business days

You will receive an email when your order has been shipped.

I make each of my ceramics one by one, by hand, in my workshop near Bordeaux. It takes me one to two weeks from the time I start working on a piece to the time it is finished. Check out my full manufacturing process here .

All my stoneware tableware is suitable for food use. I use enamels that I make myself from natural raw materials and without any toxic ingredients.

All my ceramic tableware can be put in the dishwasher as well as the microwave. Simply avoid thermal shock which could weaken the parts.

I package your orders carefully so that your parts are delivered to you intact. All my packages are insured so that you can reimburse your order in the event of loss or breakage. My packaging material is made from 100% biodegradable corn starch.

Yes ! All my packages are shipped from France. Deliveries are ensured by Colissimo for France and Europe. For more distant destinations I work with Colissimo and their local partners for single parcel shipments, and DHL or UPS for shipments of 2 or more parcels. Please note, customs fees may apply for countries outside Europe. I am not responsible for these and they will be your responsibility.

You will be able to track your order using the tracking link that will be sent to you by email at the time of shipment. This tracking link will also be available on the order confirmation page.

Returns
If you are not satisfied with your item, you can return your purchase intact and unused within 14 days after receipt of your package (the delivery date indicated by the carrier is taken as proof).

Trades
If you wish to exchange your parts, I will first refund the returned parts and you can place a new order.

Terms
Whether it is a return or an exchange, you will be responsible for shipping and customs fees associated with returning an item. Original shipping costs will not be refunded.

Returned merchandise must be unused and in its original packaging. You must ensure that fragile products arrive intact; Any merchandise arriving damaged, chipped or broken cannot be refunded.

If you wish to return or exchange an item, please contact me by email at hello@eleaceramics.com

I offer prices for professionals and regularly work with retailers, restaurants, hotels, interior designers and even food photographers. If you would like to purchase my ceramics for your project, contact me here .