Qoph black mug

The shipping date of your order will depend on the availability of the pieces you’ve ordered. Availability and shipping time information is displayed above the “Add to Cart” button on each product page.

The pieces can be:

Made to order in my studio and shipped within 4 to 5 weeks from the date of your purchase. This allows me to manage and organize my production, firings, and shipments in the most efficient way. I only produce what I sell, helping me to minimize costs and manufacture more sustainably. Some pieces from the Tribe collection can also be made to order. Production times may vary depending on the ceramicists. Estimated shipping dates are indicated on each product page.

In stock and ready to ship within 3 business days.

Orders are typically shipped in one package once all the ceramics are ready. If you would like separate shipments based on the availability dates of your pieces, you will need to order them separately.

Shipping times after your order has been dispatched may vary depending on the carrier. Here are the typical delivery times:

• France: 2 to 3 business days
• Europe: 3 to 5 business days
• International: 7 to 9 business days

You will receive an email when your order has been shipped.

I craft each of my ceramics one by one, by hand, in my studio near Bordeaux. Discover my full manufacturing process here.

All my stoneware tableware is suitable for food use. I use glazes that I make myself from natural raw materials and without any toxic ingredients.

All my ceramic tableware can be put in the dishwasher as well as the microwave. Simply avoid thermal shock which could weaken the pieces.

I pack your orders carefully so that your pieces are delivered to you intact. All my packages are insured to facilitate the refunding of your order in case of loss or breakage. My packaging material is made from 100% biodegradable corn starch.

Yes ! All my packages are shipped from France. Deliveries are ensured by Colissimo for France and Europe. For more distant destinations I work with Colissimo and their local partners for single parcel shipments, and DHL or UPS for shipments of 2 or more parcels. Please note, customs fees may apply for countries outside Europe.

You will be able to track your order using the tracking link that will be sent to you by email at the time of shipment. This tracking link will also be available on the order confirmation page.

Returns
If you're not satisfied with your item, you can return your unused and intact purchase within 14 days after receiving your package (the delivery date indicated by the carrier will be considered).

Exchanges
If you wish to exchange your pieces, I will first proceed with the refund of the returned pieces, and you can then place a new order.

Conditions
Whether it's a return or an exchange, the shipping and customs fees associated with returning an item will be your responsibility. The initial shipping fees will not be refunded. The returned merchandise must be unused and in its original packaging. You must ensure that fragile products arrive intact; any merchandise that arrives damaged, chipped, or broken cannot be refunded.

If you wish to return or exchange an item, please contact me via email at hello@eleaceramics.com.

I offer prices for professionals and regularly work with retailers, restaurants, hotels, interior designers and food photographers across the world. If you would like to purchase my ceramics for your project, please register for my trade program.